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Articles related to "groceries"

Instacart needs to treat its delivery workers ‘much, much better’

  • Grocery delivery startup Instacart has had a complicated relationship with its shoppers, the people it hires to pick up and deliver users’ groceries.
  • Instacart CEO Apoorva Mehta knows his company has some work to do in order to gain shoppers’ trust.
  • One of the ways Instacart is trying to tackle the problem: It’s building a new support center in Atlanta to take calls from delivery people who run into issues on the job.
  • Mehta says he plans to have 300 people working in the support center when it’s up.
  • Mehta says that while, yes, the idea of delivering other goods beyond groceries is compelling — “We’ve thought about that a lot,” he says — the company doesn’t have any plans to deliver anything but groceries in the near future.

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